by Mark Albert
WASHINGTON (TVR) – Delta Air Lines has dramatically increased the amount of compensation its front-line staff can give to passengers who agree to voluntarily give up their seats on flights, including those that are overbooked, just days after viral videos showed a United Express passenger being dragged off a flight when not enough passengers would accept that carrier’s offer of compensation.
Delta gate agents are now authorized to offer up to $2,000 to passengers, more than double the old limit of $800, according to an internal memo obtained by The Voyage Report. A Delta spokeswoman confirmed the authenticity of the document.
Airport supervisors are also being given vast new authority. The memo says they now have permission to offer up to $9,950, a dramatic increase from the $1,350 limit prior to the United incident.
Federal rules require airlines to compensate passengers who are involuntarily bumped up to $1,350, depending on the cost of the ticket and the length of delay.
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