Facebook
Twitter
LinkedIn
YouTube
Instagram
[MM_Member_Decision isMember='true'] MY ACCOUNT LOG OUT [/MM_Member_Decision] [MM_Member_Decision isMember='false'] subscriber log in [/MM_Member_Decision]
Product was added to your cart

Cart

  • Home
  • Destinations
  • Tips & Tricks
    • On The Road
    • Saving Money
    • Gadgets & Tech
    • Health & Safety
  • Deals
  • News
  • Courses
  • Shop
  • Podcast
  • About
  • Contact

News

NAVIGATION The Voyage Report > News > Hotels Tighten Cancellation Policies; Marriott Leads Way

Hotels Tighten Cancellation Policies; Marriott Leads Way

July 19, 2017by Mark Albert
Hotel Scams Dallas cancellation

WASHINGTON (TVR) – Cancelling a date with your hotel is getting more expensive—and some travelers are threatening to take their business elsewhere.

Marriott International Cancellation PolicyMarriott International, one of the world’s largest hotel companies, has tightened its policy, now requiring most guests to cancel at least 48 hours before arrival or be charged with a no-show fee.

The change applies to its hotels in the Americas, including Starwood brands which it recently purchased, but not for Design Hotels and Marriott Vacations Worldwide brands.

Hilton Hotels and Resorts is reportedly set to follow with its own 48-hour policy later this month.

-–>EVENT: Improve Employee Morale with Travel Talk Events

Many properties used to allow same-day cancellation before amending their policies several years ago to one day in advance.

Marriott says it is now going to two days prior to arrival in most cases due to a “significant number” of rooms that go unsold because of what it calls “last minute cancellations.”

“The revised policy allows us to make rooms available to guests that would have otherwise gone unoccupied due to a last-minute cancellation,” a Marriott International spokesperson told The Voyage Report.

Hotels Hotel Room Bed–>RELATED: Hackers Steal Travelers’ Data From Big Hotel Chain

–>RELATED: 1-Star, 2-Star Hotels Cleaner than 5-Star; Fancy Had 3x More Bed Violations

–>RELATED: Overrated? Guests Ask For Hotel Gyms, Don’t Use Them

Survey: Business Travelers Will Walk Over Cancellation

But if a new survey is any indication, many business travelers, who frequently change plans last minute, are not happy with the more restrictive policies.

Nearly six in 10 business travelers—59%—surveyed by the Business Travel Coalition said they would book away from Marriott properties because of the new cancellation policy.

The poll, released Tuesday, was conducted before reports that Hilton would match the 48-hour cancellation rule.

The Coalition accused Marriott of “a huge overreach” by instituting the rule change, which it called “particularly burdensome.”

“[M]any feel the new policy is merely a money grab,” the Coalition said in its release.

Marriott has more than 6,100 properties in 124 countries and territories, according to the company.

British Airways Strike new strike

–>RELATED: New Strike to Hit Airline This Week

–>RELATED: Hotel Scams in Online Booking Rising; $4B Lost Each Year

–>VIDEO: How We Save 50%-80% Off Every Flight

–->SUPPORT: Help Support Our Journalism & Original Content

Hotel Chains Face Increased Competition

The changes to cancellation policies, which more than half of those surveyed (53%) expect other chains will match, come as lodging companies are consolidating and facing increasing competition from home-sharing and home-rental companies, such as Airbnb.

Airbnb logoA coalition of hotel and housing groups in March accused Airbnb, one of the nation’s largest home-sharing networks, of fueling a rise in “illegal hotels” in more than a dozen of the country’s largest markets and using “brass-knuckle tactics” to steamroll objections.

The American Hotel and Lodging Association, which has long protested Airbnb’s model, commissioned the study.

AHLA said the data analysis, conducted by CBRE Hotels’ America Research, showed that hosts renting out multiple properties (multi-unit hosts) are now the fastest-growing Airbnb segment “by hosts, units, and revenue” for 2016.

“We’re calling on lawmakers at every level of government to take action to preserve neighborhoods, protect guests, and crack down on illegal hotels,” Katherine Lugar, President and CEO of the AHLA, said on a media conference call announcing her organization’s findings.

Airbnb says it has three million listings worldwide in 65,000 in 191 countries.

The company said its biggest night ever came last December, when nearly two million people stayed at its listings worldwide on New Year’s Eve.

-–>SIGN UP: For more news, get The Voyage Report newsletter for FREE

Best Travel Apps–->TIPS: The Best, Must-Have Travel Apps

–>TIPS: 10 Ways to Protect Checked Gadgets

–>TIPS: How to Sail Through Customs & Immigration

–>DEAL ALERT: Become a Mileage Millionaire; Win 1,000,000 Airline Miles!

–>DEAL ALERT: Teachers Get Travel Discounts in NYC, U.S.

–>TIPS: 12 Money-Saving Ideas for Summer

–>TIPS: How to Use Airline Gift Cards to Save Money on Airfare

Mark Albert
Mark is a Peabody Award-winner who has reported in newsrooms across the country, most recently as a freelance correspondent at CBS News. He's traveled to 60 countries so far and plans to get to the rest—with a little luck.
Previous post Price of National Parks Lifetime Pass to Jump 700%; 1st Hike in 23 Years Next post DEAL ALERT Europe From the U.S. Starting at $377!

Got a Tip? Share it! Cancel reply

Your email address will not be published. Required fields are marked *

Travel should be enjoyable for everyone, so no inappropriate comments, please. For more, read the Responsible Use and Conduct section in our Terms of Service. Thank you for sharing your tips and tricks with your fellow travelers!

More News

  • National Park Fees Rise Hazel Mountain Overlook-Shenandoah Natl Park Higher National Park Fees Take Effect Today; Free Days Cut June 1, 2018
  • Great Wall of China Sonic Attack U.S. Warns of Sonic Attack in China; Similar to Cuba Assaults on Americans May 29, 2018
  • Memorial Day weekend beach pool sun water Worst Times for Memorial Day Weekend Travel; Top Congested Destinations May 24, 2018

BROWSE BY CATEGORY

  • On The Road
  • Saving Money
  • Gadgets & Tech
  • Health & Safety

Book Travel

Sign up for our Newsletter

Get the scoop on the latest news, money-saving tips, videos, deals, and more!(our on-time record is better than the airlines’)

We promise we don’t spam or sell your email address.
BE A CONTRIBUTOR
Facebook
Twitter
LinkedIn
YouTube
Instagram

[MM_Member_Decision isMember='false'] SUBSCRIBE SIGN IN [/MM_Member_Decision] [MM_Member_Decision isMember='true'] MY ACCOUNT SIGN OUT [/MM_Member_Decision]

The Voyage Report

Home About Us Contact Terms of Service Privacy Policy

Popular Destinations

  • France
  • Morocco
  • Peru
  • Israel
  • Bali

Travel Tips

On The Road Saving Money Tech & Gadgets Health & Safety

Explore

Deals News Podcast Courses Shop

Sign up for our Newsletter

Get the scoop on travel, including the latest news, money-saving tips, videos, deals, and more
Are you a passionate journalist? Become a Contributor.

VoyageReport.com © 2017-2018 The Travel Lede, LLC